Since learning them, I’ve seen: 
→ Impossible conflicts resolved 
→ Hostile rooms turn peaceful
→ Broken trust rebuilt

That’s emotional intelligence in action.

When someone’s frustrated, saying “I want to understand your perspective” opens more doors than getting defensive.

When tension rises, “Let’s pause and collect our thoughts” can prevent words you’d regret.

People won’t remember most of what you say.

But they’ll never forget how your words made them feel: Seen, heard, respected... or defensive, dismissed, small.

Choose words that build bridges, not walls.